Terms of service

Short, and in the same words we would use on the phone. If a sentence here does not match what the service actually does, the sentence is wrong and we want to know.

Version 2026-09-13.1. Last updated 13 September 2026.

Who you are dealing with

Reclaim is a service run by Get Virtual View, a sole proprietorship based in Massachusetts, United States, reachable at support@reclaimphotos.com. A sole proprietorship is one person's business rather than a company, so there is no corporation standing between you and whoever does the work. That cuts both ways and you should know it before you start: there is no large organisation behind this, and there is also nobody to hide behind.

Reclaim is not affiliated with Apple in any way. iCloud, Apple ID and the Apple name belong to Apple.

What the service does

You give us access to your iCloud photo library through a link sent to you. We read it and show you what is in it. You choose how far back to keep. Every photo and video outside that window is copied to our server at full original quality. Reclaim checks each copy against the original, and you download the set to your own computer. If your invitation allows removal, you can choose it after you confirm that you have the files. A copy-only invitation does not remove anything from iCloud.

What has to be true before anything is removed

What we do not promise

• We do not promise that every photo can be moved. Apple's side can refuse a download or a deletion, and some assets carry protections we cannot honour. Anything we cannot copy and verify stays in iCloud, and you are told which ones and why.
• We do not promise a date. A large library takes as long as Apple serves it, and we will tell you where it is rather than guess.
• Our copy is not a backup service. It exists so you can collect the files. It is deleted after the job finishes, after an earlier deletion request can run safely, or no more than 72 hours from when Reclaim first begins storing your photos or videos. Keep the download somewhere you trust.
• Photos removed from iCloud go to Recently Deleted for thirty days. That window is Apple's, not ours: we cannot extend it, and after it closes we cannot get a photo back for you.
• We do not promise the service will continue to exist. If it stops, our copy of your photos is deleted and your originals are wherever the gate above left them, which is in iCloud unless you had already collected the files and consented.

What using this means for your Apple account

Reclaim uses your password for sign-in and does not write it to your record or logs. The service keeps the session Apple returns so work can continue after you close the page, then deletes it when the job's work finishes. You should continue only if you accept the account risk. You can read Apple's iCloud terms before deciding.

What you agree to

• You are at least 18 years old and can enter into this agreement.
• The account is yours, or the account holder has given you permission to use Reclaim and make its removal and restoration choices. We rely on that statement. If we reasonably believe it is false, we may stop the job at the next safe point and will not remove another photograph after that stop takes effect. The safety, recovery and deletion rules on this page still apply. This does not make you responsible for something that went wrong on our side.
• Your invitation link is yours alone. Anyone who has it can see your job, so treat it like a key.
• You confirm you have the files only when you actually have them, on hardware you control. That confirmation is what unlocks removal, and it is the last point at which anything can be stopped.
• Open the download before you confirm that you have it. Reclaim also offers an optional check that reads the downloaded folder on your computer. You do not have to run that check before you confirm possession.

What it costs and how you pay

One price for the job, set by the size of the whole library the scan finds. That includes anything you decide to leave in iCloud as well as what we copy. The read-only first look is included with the service, and the size is measured from it, so the figure is fixed before any copying starts. The estimate includes the extra files Apple lists with a Live Photo or other photo, and those bytes count toward the price band. If Apple does not provide a size for one of those files, Reclaim marks the estimate as a minimum. The fixed quote uses that estimate. Packaging can make the final download slightly larger without changing the quote. Sizes in this price table use decimal GB, where 1 GB is 1 billion bytes.

You are invoiced directly after you accept the result and the verified archive is ready. Payment is due within 14 days. There is no interest or late fee, no checkout, no subscription, and no card details are taken or stored. The software has no payment step in it: what unlocks removal of your originals is your confirmation that you hold the files, and nothing else.

Cancellation and refunds

• If you stop before copying starts, there is nothing to pay.
• Before we invoice you, we show you any files Apple did not provide or that could not be verified. You can accept that result at the quoted price, or end the job without charge before any removal.
• Once you accept the archive and it is offered for download, the invoice remains due even if you choose not to remove anything from iCloud.
• If we cannot provide the archive you accepted, you owe nothing. If you have already paid, we refund the full service fee.
• A change of mind after successful delivery does not receive a refund.
• A library exactly on a price boundary uses the lower price band.

Stopping

You can stop at any point before removal starts. Tell us and we will stop safely, delete our copy, and leave your iCloud as it was. You can also keep everything in iCloud after confirming you have the files. Choose that option on your job page and our temporary copy will be deleted. After removal has run there is still Apple's thirty-day window, and we will help you put things back inside it.

If something goes wrong

If we lose or damage something we were holding for you, tell us. We will show you from the record what happened, and help you recover what can be recovered while Apple's window lasts. That is what one person's business can actually do, and we would rather say it than promise more.

If part of these terms cannot be enforced

If a court decides that a sentence here cannot be enforced, that sentence stops applying and the rest of these terms still apply. Nothing here takes away a right the law says cannot be given up.

The law that applies

These terms are governed by the law of the Commonwealth of Massachusetts, United States, and any dispute goes to the courts of Massachusetts. If a consumer protection law where you live gives you rights beyond this page, those rights stand and nothing here is meant to take them away.

Changes to these terms

If these terms change, the date and version at the top change too. When you agree on the client page, your job record stores the version, the time, and that the agreement came from your invitation link. That recorded version applies to your job. Ask us for a copy and we will send it.

What we hold while a job runs, who can read it and when it is deleted is on the privacy page, which is part of these terms.